Terms & Conditions

Terms of Service

1. Acceptance of Terms

By accessing and using Product Compass ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Product Compass provides AI-powered tools for product managers, including TrueProblem, TrueRank, and TrueSpec. The Service helps users frame problems, prioritize features, and create product specifications.

3. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

4. Usage Limits

Free tier users are limited to 3 uses per tool per month. Paid subscribers have unlimited access according to their subscription plan. We reserve the right to modify usage limits with reasonable notice.

5. Intellectual Property

The content you create using Product Compass belongs to you. However, you grant us a license to use, store, and process your content to provide the Service. The Service itself, including all software, designs, and trademarks, remains our property.

6. Prohibited Uses

You may not use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to the Service
• Use the Service for any illegal or unauthorized purpose

7. Termination

We reserve the right to terminate or suspend your account at any time for violations of these terms. You may cancel your account at any time through your account settings.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, Product Compass shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address)
• Content you create using our tools
• Usage data and analytics
• Payment information (processed securely through Paddle)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our Service

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage and Clerk for authentication, both of which maintain high security standards.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our Service
• Law enforcement when required by law
• Other parties with your consent

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Refund Policy

1. Subscription Refunds

We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with the Service within the first 14 days of your subscription, contact us for a full refund.

2. Refund Process

To request a refund:

• Contact us at productcompass02@gmail.com
• Include your account email and reason for refund
• Refunds are processed within 5-7 business days

3. Non-Refundable Items

The following are non-refundable:

• Subscriptions beyond the 14-day guarantee period
• Partial month subscriptions
• Refunds requested due to violation of terms

4. Cancellations

You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. No refunds are provided for partial periods.

Contact Us

If you have any questions about these Terms & Conditions, Privacy Policy, or Refund Policy, please contact us: